Pizza Hut Customer Service Gets An A+

I live in a rural part of town where there’s not many stores or restaurants. Pizza Hut is the only place around that delivers so of course whenever I’m feeling lazy I turn to Pizza Hut. Problem is they never remember all of the things that I order. Any time I order a drink they forget it. The most recent incident was them forgetting my $8 garlic knots. I guess that was the last straw for me because I finally emailed Pizza Hut about it.

Yesterday I complained to Pizza Hut using their contact form on their website. I didn’t think I would actually get a response worth mentioning, or one at all, using the generic form on their site but I received a response within a few hours. I was flabbergasted!

I would say that I’ve lost between $50 and $75 on items that I paid for but never got from Pizza Hut. To make up for this they have sent me 3 coupons for a free large, 3 topping pizza. I eat from Pizza Hut often and love their food and they can be a little pricey so I would say this is resolved. Plus, they apologized profusely so we’re going to call it even.

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Author: Jerlene

2 thoughts on “Pizza Hut Customer Service Gets An A+

  1. Hi, I can relate to this quite a bit before i went vegan a few years back, I always ordered Domino’s Pizza, every other day, I was very lazy to make my own food and they were also the only place close to my home, They always forgot small things like breadsticks and sometimes, i’d order one thing and got something else similar like instead of thick crust id get flat or cheese crust id get regular.

    I also loved their Pizza but I couldn’t stand wasting my money when they weren’t providing me with what I paid for.

  2. That’s unfortunate. I never liked Domino’s pizza but they never messed an order of mine up. Then again, I only ordered from them a few times in my life.

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