Spectrum will be upgrading their computer software and it is expected to affect users from September 28th to October 1st. This upgrade will affect phone, online and walk-in services.
Our first instinct will probably be to call customer service. Don’t waste your time. Both online and in person customer service will not be available during this time because their representatives will not have access to any account information during the upgrade. They will resume normal business hours on October 2nd but as with any of their other “upgrades” you can expect to wait in line for hours to get any assistance. Their online and phone customer service will be available but again, longer wait times are to be expected.
The following is from the official email that I got from them.
Here’s how the upgrade could affect you:
Expect limited customer services (phone, online and bill payment centers) on Friday, Sept. 28, and Monday, Oct. 1. Please have your 12-digit account number available.
If you’re moving or you need to start, stop or reconnect service in late September or early October, submit your requests as soon as possible. Don’t wait until Sept. 28. Requests to start, stop or reconnect service received on Sept. 28 and Oct. 1 likely will be subject to a delay of three to five business days.
Customers who make in-person payments on Sept. 28 and Oct. 1 at the companies’ payment centers must have a remittance stub or account number to ensure proper account credit.
Bill-payment reminder calls, notices, and mailings will be temporarily suspended from Sept. 28 to Oct. 1.
There may be delays if you have pending electrical service requests new service, removals, relocations, upgrades, etc.